Systems, LLC
  • Germantown, WI, USA
  • Competitive DOE
  • Hourly
  • Full Time

We offer competitive benefits, including: health, dental, vision, life, and disability insurance, generous 401(k) match, FSA, paid holidays and PTO plan.

ARE YOU a TECHY in the MECHANICAL / ELECTRICAL space?   ...AND want to help people in these areas?

We have a great opportunity at Systems for Technical Service Representative!  You'll provide technical support by telephone and assistance to customers and subcontractors with technical problems with hydraulic, electrical or mechanical machinery questions. You'll help with questions on applications regarding function, install, maintenance and replacement, as well as warranty, parts questions or issues for loading dock safety equipment.  You may also inspect and service company equipment onsite, assuring product performance, addressing and resolving questions and problems regarding products. Travel approximately 10%.   

What you'll do:

  • Troubleshoot products and equipment, recommending quick, well thought-out and best practice solutions and repair.
  • Technical support to customers over the telephone, addressing and resolving questions and problems with hydraulic, electrical or mechanical machinery, questions, or applications.
  • Search and resolve production, installation and technical support issues related to Systems' specialized control boxes and equipment, including sensors, controllers, and interconnections.
  • Read and understands blueprints, schematics, manuals, bulletins and other specifications.
  • Provide corrective actions for products under warranty according to policy procedures.
  • Process replacement parts and warranty orders for existing products or units.
  • Use strong computer software skills such as spreadsheets, databases, word processing applications, email, TCM (ERP), IoT, etc. daily with efficiency.
  • Remains technically competent and keeps current within the industry.
  • Work collaboratively with team members and customers to define and implement solutions that resolve application issues and improve product functionality.

What you need to succeed:

We will provide on the job training.  Ideal candidate would possess the following:

  • Technical school or associate degree coursework or prefer 3 years of electrical, mechanical, hydraulic aptitude and troubleshooting.
  • Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications.
  • Understanding of electrical field wiring and control wiring.
  • Technical experience in a manufacturing environment also
  • Excellent communication skills- verbal, telephone, in-person and written.
  • Possesses well-polished, verbal, telephone and face-to-face communication skills with a personable and professional demeanor.
  • Strong computer software skills such as spreadsheets, databases, word processing, email, ERP systems, IoT etc. with efficiency. Proficient technology user, smart phone, tablet, PC, IoT.
  • Initiative, service-orientation, interpersonal and team skills.
  • Understand how to operate tools, such as hand tools, power tools, forklifts and other machinery.
  • Possess valid driver's license with good record.
  • High school diploma or equivalent required.

** Competitive pay and benefits, work-life balance and a great environment in convenient Germantown! **

Learn about us:    

Systems, LLC. is a leader in the design and manufacture of loading dock equipment. Our company's 50+ year history demonstrates our success in the industry and our commitment to safety, quality, innovation, and customer satisfaction.  Systems, LLC. has state of the art manufacturing centers located in Germantown, Wisconsin and Malvern, Arkansas; it has employees located in every region of the nation; and it has customers located worldwide. We proudly utilize lean manufacturing techniques to produce the finest dock levelers, truck restraints, and specialty dock equipment all under the "Made in America" label.     

 Learn more about us at 

Systems, LLC
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